I had requested a feather free and pet free room due to allergies and was not advised until check in that their “entire hotel was pet friendly”…apparently pets have higher priority than people with allergies at Hilton! Seriously…I cannot even believe it. This isn’t just a oops someone forgot to wipe one surface down…this room has many weeks worth of dust in it and all sorts of grass and hair from the prior occupants. My son is at a camp and I’m working remote from the hotel so wanted a nice hotel with a spacious room and kitchenette. Well it needed immediate attention and so I’ve spent my own time and money cleaning the room just so that it’s not so disgusting to be here. They offered late at night to have someone clean the room the following day. Nor have they offered to move us to a cleaner room or Hilton property. This is the dirtiest hotel I have ever encountered! I booked through Hilton Honors directly and they will not allow me to cancel my 4 night reservation.
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